Thinking about hiring professional valet services for your business or event? Choosing the right valet service is important to give your guests a great experience.
There are many valet services out there, but not all of them will be the right fit for you. Before deciding on any service, take the time to interview several companies and ask them key questions.
At Elite Parking, we have over 35 years of experience in providing valet services in Grand Rapids, MI, and the Metro Detroit area. You can trust us to deliver convenience to all your guests.
5 Questions to Ask When Hiring Valet Services
What is Their Experience?
When interviewing valet companies, find out how long each one has been in business. The more years of experience they have, the more likely they’ll be able to deliver a quality service. In particular, look for valet services that have served businesses or venues similar to yours. The more direct experience they have with your industry or event, the better equipped they’ll be to handle any logistical issues.
A great way to measure a valet service’s experience is to ask for references or testimonials. An experienced company will be happy to share these with you, so you can hear feedback from their previous clients. You can also check the company’s website or social media for more reviews.
How Do They Operate?
Learning about a company’s reputation will give you a sense of how they operate, but it’s still a good idea to ask them about their process. Depending on the needs of your business or event, you could ask:
- What system they use to manage keys
- How they retrieve vehicles
- How they determine staffing levels
- How they handle surges during peak arrival and departure times
- What their plans are for dealing with bad weather
- Whether they provide their own signs, cones, or equipment
What is Their Staffing Process?
Knowing how the company onboards new staff is crucial, as it gives you an understanding of the quality of their valet attendants. Ask about background checks, driving records, and what sort of training they receive.
Attendants should be able to handle all types of vehicles, including manual transmission and luxury cars. They should also know basic driving safety protocols, have emergency procedures in place in the case of vehicle damage, loss, or theft. The attendants should also have excellent customer service skills.
You should also know who will be the on-site supervisor or point of contact for your business or event. That way, you can reach out to them with any concerns or questions about their valet services.
Are They Licensed and Insured?
Of course, it’s important for professional valet services to be fully licensed and insured. Ask to see their liability insurance and worker’s compensation insurance, so you can be confident you won’t be responsible for any incidents.
The best valet services should also have procedures in place to handle unattended vehicles or lost items. Understanding how these policies work is important information you can share with your customers or guests.
What is Their Cost?
Lastly, ask about pricing. Different valet services will have their own structures, whether that’s hourly, a per car rate, or a flat rate.
A valet company should be able to provide you a quote that breaks down all aspects of the cost, as well as any deposit requirements and the payment schedule. Make sure you understand all pricing, fees, and service terms before signing a contract.
Need Expert Valet Services? Call Elite Parking Solutions
If you need valet services in Grand Rapids, MI, or the surrounding area, call Elite Parking Solutions. We have over 35 years of experience providing valet solutions for hotels, country clubs, restaurants, hospitals, and other businesses across Michigan and Ohio. We also serve private events.
Our dedication to customer service and professional valet services is why we’re one of the best choices for professional valets in Michigan. Call (248) 821-7424 or contact us online to learn more about our top-rated valet services.
