Wondering what to look for when hiring valet services for your business in Troy, MI? Finding a luxury valet service can be challenging. It’s important to find a company you can trust, otherwise it can be a significant liability for your business.
Poorly trained staff, accidents, and theft can be prevented with the proper training and insurance standards.
At Elite Parking Solutions, we offer professional valet services near you in Troy, MI, and the surrounding areas. Contact us today to learn more about our valet parking company.
5 Non-Negotiable Training Standards When Hiring Valet Services
Hiring a valet company with poorly trained staff and insufficient insurance is a problem for your business’ reputation, not to mention a massive liability risk.
To keep your business financially protected, it’s important to find valet services that meets five non-negotiable standards:
1. Liability & Vetting
It’s essential to find valet services with high-limit insurance coverage. More coverage means more protection for your business if accidents ever occur. Look for a valet company with comprehensive liability and garage keepers’ insurance that has high policy limits.
These policies protect both your business, or the venue, as well as the full value of any vehicle that is damaged or lost in the valet’s care.
In a metropolitan area like Troy and Detroit, having high-limit insurance is crucial, as vehicle values and accident costs can be substantial.
When evaluating valet services, ask to see a copy of their Certificate of Insurance upfront. In addition, spend time evaluating the valet team. Make sure they’re background checked, have a driving record verification, and have the proper training.
2. Professionalism
Think of valet attendants as an extension of your brand. It’s crucial for them to have a professional appearance, starting with neat, identifiable, and branded uniforms.
Setting a visual standard for all valet attendants ensures guests can recognize the service. It also gives them a sense of confidence and professionalism.
Valet services should also have attendants that are trained in more than just driving. They should understand hospitality etiquette, including how to greet guests, open doors, and offer umbrellas. Above all, they should maintain polite, clear communication at all times.
3.Traffic Control
Valet services need to be able to handle traffic control and complex logistics. In congested areas, attendants must be able to handle vehicles safely and manage queue lines.
In the event of large events where significant traffic control is needed, valet attendants should be able to communicate with security or local police, if needed.
Valet services should also prioritize efficiency in their work. Ideally, a valet contract should include timed performance metrics so you get a sense of the company’s speed and operations.
For large events, experienced valet services map out parking management strategies before an event starts, so there’s a clear plan from the beginning. This includes clear staging areas, pedestrian pathways, and designated areas for fast retrieval.
4. Vehicle Security
Valet services should have a system for key management to ensure guests’ property is protected from loss or theft.
Expert valet services use modern, systematized key tracking such as an electronic system or numerical tags. These systems are more accurate compared to manual key racks. They ensure keys are securely stored, logged upon arrival, released to the correct owner.
5. Vehicle Condition Logging
Another non-negotiable standard for valet parking solutions is logging the condition of vehicles upon arrival. This is essential for preventing damage disputes. Or if disputes do occur, it ensures they’re resolved fairly.
Attendants should log existing vehicle damage using a digital device or clear paper tag. Not only does this protect you and the valet company, but it also gives the customer confidence in the valet services.
Contact Us for Professional Hotel Valet Parking Near You in Grand Rapids
Searching for professional valet parking solutions? At Elite Parking Solutions, we offer expert valet services in Troy, MI, and the surrounding areas. With over 35 years of experience in the industry, our valet attendants are trusted to deliver an exceptional guest service.
Our team is fully licensed, insured, and professionally-trained, so you can be confident in the quality of our services.
Ready to try our valet services for yourself? Call (248) 821-7424 or contact us online today to request a quote.